Frequently Asked Questions

FAQ:

 

What makes Buddley products unique?

Buddley offers sustainable, stylish and practical solutions for the home, made from high-quality and FSC-certified materials.

Are your Bamboo products environmentally friendly?

    • Yes, our bamboo products are all FSC certified.

Where can I buy Buddley products?

    • You can buy our products on our website, but also via platforms such as Bol.com, Amazon and Kaufland.

Orders:

Can I change or cancel my order?

    • Yes, as long as your order has not been shipped. Please contact our customer service directly.

How do I know if my order has been confirmed?

    • After placing your order you will receive a confirmation email. Also check your spam folder.

    Dispatch:

    What are the shipping costs?

      • We offer free shipping.

    When will I receive my order?

      • Orders placed before 10pm on weekdays will be delivered the next day.

    Can I track my package?

      • Yes, you will receive a tracking number once your order has been shipped.

    Returns:

    What is your return policy?

      • You can return unused products within 30 days for a full refund.

    How do I start a return?

      • Use our returns portal via Returnless for a simple process.

    Will I get my money back or a credit note?

      • In case of a return, you will receive a full refund.

    Product information:

    How do I maintain my Buddley product?

      • Please refer to the maintenance instructions on the product page or in the included manual.

    Are Buddley products safe for children?

      • Yes, our products are designed with safety and ease of use in mind.

    Can I order additional parts?

      • For some products we offer replacement parts, please contact customer service 

    Payment:

    What payment methods do you accept?

    • We accept iDEAL, credit cards, PayPal, and other common payment methods.

    Customer Service:

    How can I get in touch?

    • You can reach us by email, telephone or the contact form on our website: Click here

    What are your opening hours?

    • Our customer service is available from Monday to Friday from 9am to 5pm.

    Where can I find my invoice?

    • Your invoice will be sent with the confirmation email. You can also download it via your account.

    Other:

      Can I order your products for business purposes?

        • Yes, for large orders or business cooperation, you can contact us.